Date: 25/09/2017
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Terms & Conditions

If you are a consumer your statutory rights are not affected by these terms

  1. About Us; Pertonstore and the website www.pertonstore.com is owned and operated by Pertonstore.com Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us on the sales@pertonstore.com or use the details below.

  2. Our Contact details:
    1. Pertonstore.com Ltd is a company registered in [England and Wales] with company number 8347331
    2. Registered Address: Albert Hall, Albert Road, Farnworth, BL4 9EL, United Kingdom
    3. Phone: 01204 792332
    4. Fax: 01204 794485
    5. Email:sales@pertonstore.com
    6. VAT No: 153-7144-19
  3. Making a purchase on our website could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘checkout’ and you will be asked for a few details that we need to able to complete the order. You can also purchase items by speaking to our friendly sales staff, by email, fax, post or at our trade counter.

    We accept card transactions, Debit, Visa and MasterCard. If you do not wish to pay online, we can accept payment at our trade counter by card transaction, cash, cheque (items will be shipped once a cheque has cleared) or BACS.

    We must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery before we can process your order for delivery. Trade credit account companies are also subject to the "Trade Credit account” terms and conditions.

    When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We may at anytime after acceptance of an order, but prior to delivery, revise the price payable for the goods and/or services to take into account a discrepancy e.g. an item has been discontinued or a change in tax. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable. Goods shall only become the property of the customer once full payment has been received.

  4. Shipping And Handling Sorry but we currently only deliver to main land United Kingdom. Order before 10:30am and stocked items will be dispatched same day. All other items will normally be dispatched within 2-5 working business days. Any item exceeding our standard delivery terms you will be notified immediately.

    You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

    You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received in good condition.

    You must make all necessary provisions to ensure that the delivery of the goods can take place and be accepted by you on the date and times specified. If you delay delivery or fail to take delivery on the date and time specified we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If a delivery fails due to your fault then we have the right to cancel delivery of the item and charge re stocking charges or if a re-delivery can be arranged then these re-delivery costs shall be borne by you.

    You must ensure that we can deliver the goods on the date and to the address detailed on the invoice. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods with in the stated delivery time you must notify us immediately. You must not install the items or schedule any installation until you have received all the goods and have checked that the goods are free from defects or missing parts.

    Please check that your order is complete and free from damages or defects before acknowledging receipt – our delivery note will be attached to one of the products. If your order is incomplete please indicate this clearly on the carrier’s delivery note and sign only for the goods you have received. E.g. "Incomplete – 2 parcels only received” Damaged parcels should be refused and signed E.g. "1 parcel returned damaged in transit”

    Please do not accept the delivery / parcels without checking and do not sign "not inspected” or "unchecked” etc as this will void any subsequent claim. We will only deliver your goods to the exterior of a ground floor location. You must make your own arrangements at your own risk to transport your goods to any other location. We will not unpack, remove packaging, install or provide an installation service for supply only goods.

    Any dates or times given by Pertonstore.com for delivery of goods is an estimate only. We shall not be liable to you if we do not deliver on or at a particular date or time.

    If you fail to accept delivery of any goods when they are ready for delivery, or if we are unable to deliver the goods because you have not provided appropriate instructions, documents or consents, we shall be entitled to immediate full payment and the risk in the goods shall pass to you. You become liable for all related costs in storage of the materials until delivery can be made and also all costs in additional transport of the materials including labour to offload.

    A suitable access road must be available for us to deliver the materials. If no such road is available we will deliver to the nearest safest point and the goods are to be transported to the site by you. Ownership of the goods shall not pass to you until we have received in full (in cleared funds) all sums due to us in respect of the goods and all other sums which are or become due to us from you on any account. Until ownership of the goods has passed to you, you shall hold the goods on a fiduciary basis as our bailee and store the goods (at no cost to us) in satisfactory condition and in such a way that they remain readily identifiable as our property and you shall tell us immediately where the goods are situated.

    You grant to us and our agents an irrevocable license at any time to enter any premises (with and without vehicles) where the goods are or maybe stored in order to inspect them or, where your rights to possession has terminated, to recover them.

  5. Estimates Any Estimate of quantities needed, advice as to the availability of any goods and plan or measurement given by Pertonstore.com Ltd is given for guidance only. You must satisfy yourself that the goods and/or services ordered are correct.

  6. Online Calculator, Estimating Tool And Illustrations The illustrations and quantities provided when you use our calculators / estimating tools (Eg. SUSPENDED CEILING CALCULATOR) are for guidance only.  You must satisfy yourself that the goods and/or services ordered are correct and to the required standards. We hold no design responsibility, any quantities provided are estimates and we hold no responsibility for mistakes, shortfalls or over orders.

  7. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

  8. Tax Charges The appropriate rate of VAT is added.

  9. Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

  10. Privacy Policy Pertonstore.com Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

    We may from time to time send you information by e-mail or post on our products only, if you do not wish to receive this information then please send us an email with the subject "NO INFORMATION”. Or send us a letter with the same.

    Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

    a. Take and fulfil customer orders.

    b. Administer and enhance the site and service.

    c. Only disclose information to third-parties for goods delivery purposes.

    Sale of business If the business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers advisors and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the terms and conditions detailed within this policy and to give at least 3 months notice of any proposed changes.

  11. Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

    You are entitled to cancel your order and return the goods within 7 working days for a full refund, less delivery costs. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.

    Returned goods will be subject to a restocking charge. Some goods may not be a restockable item.

    If any goods or services are found to be defective then we shall replace or provide a refund for the defective goods only. This is the full extent of our liability. Faulty / damaged goods must be received back to our registered address within 30 days from the date shown on the invoice. Goods reported to be faulty or damaged outside of this 30 days will be rejected and must be dealt with direct with the manufacturer.    

    Any goods returned should be in re-saleable condition.

    All costs associated with returns shall be borne by you.

    Liability If you have notified us of a problem with the goods supplied, in accordance with the terms and conditions set out above then we will provide any shortage, replace or repair any goods that are damaged or defective upon delivery. If we can not replace or repair the goods then we will provide a refund for the goods in question.

    We will not pay any compensation other than the refund for the goods. We will also not pay for any compensation for losses relating to any business of yours, such as loss of profits.

    Our goods supplied are intended for use in the UK only. We can not guarantee that the goods comply with the laws, regulations or standards outside of the United Kingdom.

    Goods are supplied in accordance with the manufacturer’s specifications.

    We reserve the right to cancel any order of goods that have an age restriction imposed and which we believe to have been order by a customer not conforming to the restrictions imposed.

    Force Majeure We hold no responsibility for any delay or failure to deliver any product that is affected by an event or circumstance beyond our reasonable control.

    These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

    None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.

  12. Trade Account Terms — These terms are additional to the standard terms and conditions of sale

    We accept a variety of payments depending on the type of account that you hold:

    CASH ACCOUNT TRADE CUSTOMERS are subject to "standard terms and conditions”

    Credit Account Holders:

    Goods can be purchase up to the agreed credit limit; if this credit limit is exceeded then the goods will be placed on hold until invoices have been paid to bring the total below the agreed credit limit. A statement will be sent monthly which is to be settled strictly within 30 days. Payment can be made on our website by secure card transaction, cheque, BACS, cash.

    If you fail to accept delivery of any goods when they are ready for delivery, or if we are unable to deliver the goods because you have not provided appropriate instructions, documents or consents, we shall be entitled to immediate full payment and the risk in the goods shall pass to you. You become liable for all related costs in storage of the materials until delivery can be made and also all costs in additional transport of the materials including labour to offload.

    You grant to us and our agents an irrevocable license at any time to enter any premises (with and without vehicles) where the goods are or maybe stored in order to inspect them or, where your rights to possession has terminated, to recover them.